Service Provisioning Models
Managed service: an organization requiring a service fully funds the provision of the service
Shared service: provisioning of multiple services to one or more business units through the shared infrastructure and resources
Utility: services are provided on the basis of how much is required by each customer, how often, and at what times the customer needs them
Key Processes in Service Strategy
Financial Management
Demand Management
Service Portfolio Management
Key Roles
Business Relationship Manager- establish relationship with customers
Product Manager- develop and manage services
Chief Sourcing Officer- heads sourcing strategy within a company
Service Design
Building services, including processes, policies, and documentation, to meet business needs or outcomes
Four Ps of Design: People, Products, Processes, Partners
Service Design Package: defines a service and its requirements in each stage of its lifecycle
Service Level Management: agreeing on and documenting service targets; follow up with reports on delivery of said targets
Managed service: an organization requiring a service fully funds the provision of the service
Shared service: provisioning of multiple services to one or more business units through the shared infrastructure and resources
Utility: services are provided on the basis of how much is required by each customer, how often, and at what times the customer needs them
Key Processes in Service Strategy
Financial Management
Demand Management
Service Portfolio Management
Key Roles
Business Relationship Manager- establish relationship with customers
Product Manager- develop and manage services
Chief Sourcing Officer- heads sourcing strategy within a company
Service Design
Building services, including processes, policies, and documentation, to meet business needs or outcomes
Four Ps of Design: People, Products, Processes, Partners
Service Design Package: defines a service and its requirements in each stage of its lifecycle
Service Level Management: agreeing on and documenting service targets; follow up with reports on delivery of said targets
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